[vc_row full_width=”stretch_row” css=”.vc_custom_1685444971423{padding-top: 4em !important;padding-bottom: 4em !important;}”][vc_column][vc_custom_heading text=”FREQUENTLY ASKED QUESTIONS (FAQs)” font_container=”tag:h2|font_size:32|text_align:center|color:%23ca1f26″ use_theme_fonts=”yes” css=”.vc_custom_1685513186941{margin-bottom: 50px !important;}” el_class=”style6″][vc_row_inner gap=”10″][vc_column_inner width=”1/2″][vc_custom_heading text=”Carrier FAQs” font_container=”tag:h2|font_size:30|text_align:left|color:%23111111″ use_theme_fonts=”yes” el_class=”style3″ css=”.vc_custom_1685513078279{margin-bottom: 40px !important;}”][vc_accordion active_tab=”1″ collapsible=”yes”][vc_accordion_tab title=”Who can become a carrier with Kair Harbor Transport?”][vc_column_text]
Any carrier with a valid MC Authority (or CA Authority for California) and proper insurance coverage has the opportunity to become an authorized carrier on our platform. Once approved, we will provide you with the necessary information to start accepting loads and utilizing our services.
[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”What types of trucks is Kair Harbor Transport seeking?”][vc_column_text]
We are interested in various types of commercial trucks, including straight trucks, tractor trailers, flatbeds, box trucks, cargo vans, and drayage tractors.
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Yes, carriers need smartphones to effectively work with Kair Harbor Transport. Our mobile application is available for download on Android™ Marketplace and the iPhone® App Store.
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Please note that you cannot use the app until you have been authorized. To initiate the authorization process, sign up through our website, and our onboarding team will be in touch to guide you further.
Authorization is necessary before using the app. To start the process, please sign up on our website and watch the accompanying video. Our onboarding team will reach out to you. The Android app can be downloaded here (highlighted link).
Authorization is necessary before using the app. To begin the process, sign up on our website and watch the provided video. Our implementation team will be in touch. The iPhone app can be downloaded here (highlighted link). Please note that the app is optimized for iPhone 5 and above, as well as iPads.
[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Will I need to use the Kair Harbor Transport app for all my shipments?”][vc_column_text]
Yes, the Kair Harbor Transport Carrier App is required for all shipments accepted through our platform. For non-Kair Harbor Transport shipments, you may follow your own protocols.
[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”When can I start carrying freight after signing up?”][vc_column_text]
You can start carrying freight once you have been authorized. Initiate the process by signing up on our website to begin the onboarding process.
[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”How do I use the app?”][vc_column_text]
Once you have watched the training video and provided the necessary information, our team will schedule a personalized consultation session. For owner-operators and drivers, our experts will contact you at a time of your choosing to guide you through the online onboarding process. For dispatch teams, our experts will arrange a demonstration of the desktop application to manage your drivers. Following the onboarding process, you will feel confident in using Kair Harbor Transport to immediately pick up extra loads.
[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Who is responsible for supplying the bill of lading (BOL)?”][vc_column_text]
The shipper is responsible for providing the bill of lading (BOL) at the time of pickup. Carriers should not proceed with a shipment without a BOL. If the shipper does not have a BOL, please reach out to our support team at support@kairharbortransport.com or call XXXXXXXX.
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Our ACH payment timing generally aligns with industry standards.
[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Whom should I contact in case of a shipment-related issue?”][vc_column_text]
Our support team is available 24/7/365 to assist you with any concerns you may have. Please email support@kairharbortransport.com or call XXXXXXXX for prompt assistance.
[/vc_column_text][/vc_accordion_tab][/vc_accordion][/vc_column_inner][vc_column_inner width=”1/2″][vc_custom_heading text=”Shipper FAQs” font_container=”tag:h2|font_size:30|text_align:left|color:%23111111″ use_theme_fonts=”yes” el_class=”style3″ css=”.vc_custom_1685513086237{margin-bottom: 40px !important;}”][vc_accordion active_tab=”1″ collapsible=”yes”][vc_accordion_tab title=”Are carriers thoroughly vetted?”][vc_column_text]
Absolutely, all carriers using the Kair Harbor Transport platform undergo a comprehensive screening process. They must meet our rigorous compliance criteria to gain authorization for using the Driver App. Our commitment is to select carriers who meet the highest industry standards.
[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Does Kair Harbor Transport provide insurance for my shipments?”][vc_column_text]
Yes, we provide supplemental insurance for all shipments. Our liability is limited to $1 per pound, with a maximum liability of $50,000 per shipment. If your shipment requires additional insurance coverage, please reach out to support@kairharbortransport.com for further assistance.
[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Can I obtain a quote before booking a shipment?”][vc_column_text]
Yes, we offer real-time freight quotes through our web portal. This eliminates the need for contacting multiple carriers or referring to rate sheets. Each quote remains valid for 30 days, giving you ample time to make informed decisions.
[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Can the cost change after I book?”][vc_column_text]
Please note that the final cost of your shipment may vary from the initial quote if the provided information is insufficient or incorrect. Changes can occur due to factors such as load details (weight, volume, etc.), pickup or drop-off location adjustments, schedule modifications, or the addition of driver assist, accessorial, or wait-time charges.
[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Can I select my preferred carrier?”][vc_column_text]
Kair Harbor Transport prides itself on delivering the most efficient and cost-effective transport solutions. We aim to provide the right truck, on time, and at the best price. In special situations, we offer “Preferred Carriers” who may be given priority for your shipments. For more information about this option, please contact support@kairharbortransport.com.
[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Is it mandatory to provide a Bill of Lading (BOL)?”][vc_column_text]
Yes, all shipments must be accompanied by a valid Bill of Lading (BOL). The BOL should be provided to the carrier at the time of pickup. Failure to provide the BOL may result in delays in the shipment process.
[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”How can I provide feedback on a shipment?”][vc_column_text]
Once you have received proof of delivery, you can rate the shipment. We value your feedback and encourage you to rate each shipment on a scale of 1 to 5 stars, with 5 stars representing the highest rating.
[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Whom should I contact if I have questions regarding billing?”][vc_column_text]
For any inquiries or questions regarding billing, our dedicated accounting department is here to assist you. Please feel free to email them at support@kairharbortransport.com for prompt assistance.
[/vc_column_text][/vc_accordion_tab][/vc_accordion][/vc_column_inner][/vc_row_inner][vc_row_inner css=”.vc_custom_1685445103706{margin-top: 10px !important;}”][vc_column_inner][vc_custom_heading text=”Company FAQs” font_container=”tag:h2|font_size:30|text_align:left|color:%23111111″ use_theme_fonts=”yes” el_class=”style3″ css=”.vc_custom_1685513103034{margin-bottom: 40px !important;}”][vc_accordion active_tab=”1″ collapsible=”yes”][vc_accordion_tab title=”What is the service area of Kair Harbor Transport?”][vc_column_text]
Kair Harbor Transport operates in numerous cities across the United States, ensuring extensive coverage for shippers who require goods to be transported anywhere within the Continental US.
[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Where can I access the Terms of Service for Kair Harbor Transport?”][vc_column_text]
Our comprehensive Terms of Service can be found on our website. It is mandatory for all shippers and carriers associated with Kair Harbor Transport to acknowledge and accept these terms.
[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Where can I find the Privacy Policy of Kair Harbor Transport?”][vc_column_text]
You can find our Privacy Policy on our website. All shippers and carriers affiliated with Kair Harbor Transport are required to agree to the terms outlined in our Privacy Policy.
[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Can shippers or carriers directly contact each other through Kair Harbor Transport?”][vc_column_text]
As per our Terms of Service, it is strictly prohibited for either shippers or carriers to engage in direct solicitation of business from each other for a period of 12 months from the date of the last shipment between the parties. If such solicitation occurs, both parties will be requested to cease and desist and may be subject to removal from our marketplace.
[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Are written agreements necessary?”][vc_column_text]
In order to ensure the highest level of service and accountability, all pricing, commitments, and promises related to shipping must be documented in writing. This practice allows us to provide our customers with transparent and reliable service.
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